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+91 98330 95681
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sales@balasa.co.in
Call us onEmail usIntroduction:
Welcome to Balasa Company. These Terms and Conditions govern your access to and use of the Website (defined below) among other things. By using this Website, you affirm that you are of legal age to enter into these Terms and Conditions, or, if you are not, that you have obtained parental or guardian consent to enter into these Terms and Conditions and your parent or guardian consents to these Terms and Conditions on your behalf. If you violate or do not agree to these Terms and Conditions, then your access to and use of the Website is unauthorized. You shall not use this Website if you are not competent to contract under the applicable laws, rules and regulations.
Privacy:
Please review our Privacy Policy, which also governs your use of all information (whether personal or public).
Electronic Communications:
When you use any of BALASA service or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail/text message. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright:
All content included in or made available through any of the availed service, such as text, graphics, logos, button icons, images, audio clips and data compilations is the property of BALASA or its content suppliers and shall be protected and governed by laws of the land in India. All unwarranted copies of content is strictly prohibited and illegal.
Trademarks:
In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any service are trademarks or service mark of BALASA or its affiliates or its content suppliers but you by availing of the services do not get any right for copying or using the same. Use the Website for any commercial purpose, or for any purpose that is fraudulent or otherwise tortious or unlawful.
Your Login Account:
If you register yourself with the portal, you are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility of authenticity of the information and for all activities that occur under your account or password. However, BALASA reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion with no damage or demure payable to you.
Risk Of Loss:
All items purchased through electronic mode through this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier (shipping partner) for dispatch. You agree that Balasa Companu does not have any responsibility if you lose or share access to your device. Any agreement between you and the issuer of your credit card, debit card, or other form of payment will continue to govern your use of such payment method on the Website.
Returns, Refunds And Title:
BALASA will take the return of the product in case of only expired product or above shelf life. In this case, we will refund the entire amount deducting the fixed shipment charges into your store credit for future purchase.
Any kind of return regarding product quality and packaging will be sole discretion of BALASA and will be considered only after proper checking and required proofs submitted by the customer. Any kind of complaint regarding the product and shipment will be sent on online@BALASA.com with product details, shipment details, payment details and necessary photographs.
All the queries will be questioned and answered via email on online@BALASA.com
Disclaimer Of Warranties And Limitation Of Liability:
the balasa services and all information, content, materials, products (including software) and other services included on or otherwise made available to you through the website services are provided by balasa on an “as is” and “as available” basis, unless otherwise specified in writing. Balasa makes no representations or warranties of any kind, express or implied, as to the operation of the balasa services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through the balasa services, unless otherwise specified in writing. You expressly agree that your use of the balasa services is at your sole risk.
To the full extent permissible by applicable law, balasa disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Balasa does not warrant that the balasa services, information, content, materials, products (including software) or other services included on or otherwise made available to you through the balasa services, balasa servers or electronic communications sent from balasa are free of viruses or other harmful components. Balasa will not be liable for any damages of any kind arising from the use of any balasa service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any balasa service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
Disputes:
Any dispute or claim relating in any way to your use of any BALASA Products / Service, or to any products or services sold or distributed by BALASA or through online@BALASA.com will be subject to the exclusive jurisdiction of the court of Bikaner.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
Minimum order:
Any order of ₹ 300 and above will be accepted only. It is inclusive of all taxes and packaging.
Payments:
We support the following payment options at BALASA.com:
1. Credit Card (Visa, Master Card, Diners, etc.)
2. Debit Card. ((Visa, Maestro, RuPay, Master Card, etc.)
3. Net banking / Direct Debit payments from select banks. A complete list is available at the time of checkout process and prior to making payments for any purchases).
In case of a payment failure, please retry ensuring: Information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us on online@BALASA.com with your order number for any clarification.
PROMOTIONAL CODES
Promotional codes are limited in nature and may expire or be discontinued with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice. We reserve the right in our discretion to impose conditions on the offering of any promotional code.
PAYMENT SECURITY
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
CANCELLATION BY THE CUSTOMER
After placing an order, in case you want to cancel your order, you can easily do so until it has not been processed or shipped by us and is in our warehouse. Any amount already paid by you will be refunded back. Contact our customer support to help you with this process as swiftly as possible. We will not be able to cancel those orders that have been already processed and shipped.
Get in touch with us via our contact form. Alternatively, look for the order support contact information provided in your order receipt e-mail. Allow us reasonable time to track the order status and thereby cancel it for you.
CANCELLATION BY BALASA COMPANY
While our endeavour is to ensure that every order that has been successfully placed with BALASA COMPANY, there are some situations in which we may have to cancel the order(s). some of the situations that may result in your order being cancelled include (but not limited to):
* Limitations on quantities available for purchase;
* Inaccurate or insufficient address;
* Product no longer available or temporarily out of stock;
* Inaccuracies or errors in product pricing or information.
We will contact you within 2 business days of such cancellation and give you the option to exchange / refund / cancel the order based on your convenience .
DISCLAIMER
We reserve the right to modify these policies at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If we undergo any changes in the legal status with respect of acquisition or merger with another company, your information may be transferred to the new owners so that we may continue to sell products to you.